Starting Your Own Pack and Ship Business: 8 key steps

Starting Your Own Pack and Ship Business
Starting Your Own Pack and Ship Business

With the continuous rise of e-commerce, the need for efficient packing and shipping services is growing. Also, the door to entrepreneurship is opening for those who are willing to put in the time and effort to start up their own pack and ship businesses.

Whether you are a stay-at-home mom, student, or a retiree, a pack and ship business can turn into a lucrative source of income. And I know that starting a new business takes time, effort, and research, and to save you time and energy, I researched everything you need to start a pack and ship business successfully.

Read on to explore how to start a pack and ship business and the things that you should take into consideration before taking the plunge. You might also enjoy reading: Are Mail Centers Profitable? The Answer Actually Might Surprise You.

1- Do your Market Research

Before starting a pack and ship business, you must do in-depth market research. Start by understanding your target market demographics, your competition, and their prices.

I encourage you to visit other pack and ship stores in your surroundings to learn what they offer to their customers, how much they charge, their policies, and how they market their services. Also, I recommend you identify the target market that you want to serve, as this will guide you in setting up your business model.

You should also consider the market competition, the location of your business, and the size of your initial investment

2- Create a Business Plan

The next step is to create a business plan outlining your goals, your financial plans, your marketing strategies, and your start-up costs.

Your business plan should include your business name, the legal structure of your business, inventory, marketing strategies, pricing, equipment, and personnel needs.

I suggest you create a catchy name, business plan, and structure that defines how you will manage customers, inventory, staff, and other business components. Key information to include in your business plan include the following:

  • Executive Summary: Briefly introduce all aspects of your business plan and highlight what you think will make you successful, including your goals and dream.
  • Business Description And Structure: Describe what your business does and how it will operate, including processes, the size you expect to be, and the business’s legal structure.
  • Products And Location: In general, a pack-and-ship store requires three essential things:
    • Relationship with a carrier
    • A location easily accessible by customers and carrier trucks 
    • And quality packing materials to minimize damage during transit. 
  • Market Research: You want to explain the overall target market and your specific target. You must convince potential investors how you will achieve your goals and why they can expect significant returns.
    • A packing and shipping business plan should include the followings:
      • Sales forecasts
      • Milestones
      • Timetables
      • Key information about potential employees
      • Marketing
      • Potential competition
      • And other essential strategies.

3- Obtain Necessary Licenses, Permits, and Insurance

Stop by your local small business administration to learn about the process of registering your pack and ship business formally.

In addition, I encourage you to check out the National Association of Manufacturers (NAM) and the International Trade Administration, U.S. Department of Commerce, to gain valuable information about business best practices and processes.

You may also want to get insurance coverage for your business because most US states require businesses to have insurance before they start operations. Check out the U.S. Small Business Administration to learn more about picking the right type of business insurance you need.

Obtaining taxpayer and employer identification numbers (EIN) from the Internal Revenue Service (IRS) is recommended if you hire employees.

4- Buying Equipment and Supplies

Now it is time to start shopping for all the necessary equipment and supplies to run your business. Aside from essentials such as a computer, a printer, barcode scanners, a copier, a scale, a postage meter, and a phone, you will also need shipping materials such as boxes, envelopes, tape, and packing materials like bubble wrap and packing peanuts.

Generally, the cost of the equipment and supplies will vary depending on the size of your business and how many products you plan on shipping out per day.

Starting Your Own Pack and Ship Business

5- Partner With Trusted Couriers

It is also important to partner with trusted couriers to determine which shipping options will be available to your clients and assess shipping prices to know how much you can charge for your packing and shipping services.

Providing fast and efficient shipping is essential to your pack and ship business’s success. That’s why I encourage you to create vendor accounts with all the major shipping companies, including UPS, FedEx, USPS, DHL, and any local trucking companies.

Generally, the more options you offer, the better the chance you can ship your customer’s packages faster and more efficiently.

6- Hire Employees

Even though hiring employees is not required at the beginning, when starting a pack and ship business, it is essential to have employees to help you run it efficiently.

You will need people to help you with packaging, sorting, managing inventory, and customer service. You can opt to hire part-time or full-time employees depending on the size of your business.

7- Providing Quality Customer Service

I encourage you to identify the challenges and issues of your target market’s delivery needs so that you can offer effective solutions.

As an entrepreneur of a newly launched pack and ship business, investing in customer service is essential. I recommend you always go above and beyond providing packaging and shipping solutions to maintain customer loyalty.

8- Marketing Your Business

I suggest you find different ways to advertise your pack and ship business, including starting a YouTube channel, Instagram page, TikTok, and dedicated website where you share helpful content to help your customers and potential customers with their packing and shipping problems. Also, showcase your services through social media channels such as Instagram and Facebook.

You can also share flyers in your local neighborhood and surrounding areas. Start offering promotions, discounts, and referral incentive programs to attract and retain customers. The main goal is to increase your brand’s visibility and increase your customer base.

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Final Thoughts

Starting a pack and ship business can be a profitable venture, particularly if you have a passion for delivering packages. It requires a bit of effort and grit to get started, but with a solid plan, some strategic research, and excellent customer care, you can build a successful venture.

Before launching your business, I suggest you spend time researching your target market and competition and obtaining the necessary permits and licenses. Also, ensure that you partner with trusted couriers and have all the equipment and supplies needed to get your business up and running.


Welcome all! I am Altiné. I am SO excited you are here! I am the guy behind The Entrepreneur Journey. I am a blogger, Amazon private label seller, and I share everything I have learned along this journey with YOU

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